How do I get started?

Look through the website for ideas. Hopefully the FAQs below are helpful. Send us an email, give us a call or go to Contact Us link - and we can guide you through your options. Email: sales@msmarketing.biz or Call: (817) 562-1780

What are the different components that go into an order?

It might seem intimidating, but it’s really very simple. Typically, it looks like this…You need an idea or design (which we can help create for you). Then, together we can decide the type of paper to print it on (don’t worry, we have great suggestions). Next, is deciding the size of what you want to create. How many? And how do you want to distribute?

We can help with everything to make it as easy as possible.

How long does an order usually take?

We don’t want to leave you hanging, so we strive to respond to all outreaches within two business days. In the design process, getting to the final design just depends on how many iterations we go through with you. In a perfect world, we like to get your proof approval in a day or less. But as the edits increase, so can the turn-time.

Once you approve the proof, then it’s off to the races. Printing takes 1-2 days, and then delivery or mailing typically happens at least two times per week.

How does pricing work?

Simple. There is a price for the final product that we print (e.g. business cards, postcards, brochures, etc.). We DO NOT CHARGE for our design work. That is our gift to you and a key advantage of working with us versus other providers.

Lastly, there is a price for the delivery of your product - do we need to ship it to you, or are we sending it out as part of a mailing campaign (e.g. direct mail, EDDM, etc.). We are an approved USPS mailing facility, with a bulk permit, and that gives us lower mailing rates than you can get yourself (and we pass those on to you!). See our pricing page for more details.

How does direct mail work?

In a nutshell, once you have a product that you would like to send out to your customer base, we can decide on a few easy options.

(a) We can do a mailing using an address list that you provide.

(b) We can do a mailing using an address list that we create for you, based on your goals.

(c) We can use EDDM (Every Door Direct Mail) through the USPS.

No matter what option you choose, we’ll clean and standardize the addresses and ensure you’re only mailing to valid properties and not wasting money on bad addresses. We’ll also be able to use our bulk mail permit, which gives us cheaper mailing rates that we can pass on to you. See Direct Mail page for more information.

What is EDDM?

EDDM stands for Every Door Direct Mail, and it is a great program provided by the U.S. Postal Service to do marketing mail. Every time you see a mailman driving down a street delivering mail, he is on a very precise route, made up of specific households and businesses. With EDDM, you simply choose the routes where you want your marketing delivered (residential and/or businesses), and the mailman delivers to every box on that route. It is a simpler process, and therefore it is a cheaper cost. We can help you pick the right routes and handle all the post office setup steps.

Do you help with farming?

We don’t have any chickens or cornfields, but we are experts at farming your customers. We can work with you to design the best marketing pieces, as well as choose the optimum outreach methods for you to stay connected to your customer base and keep them coming back to you for future business.

Can you guarantee my mailings will arrive by a specific day?

We always do our best to promptly deliver them to USPS locations as soon as we have completed them, but we cannot guarantee the timelines following that point by the USPS. Standard mail typically takes an average of 3 to 15 days depending on the final destination. Priority mail takes about 1 to 3 days to arrive at the final destination. If it is not a bulk mailing, but just a situation where we are mailing the final product to you, then we can use faster UPS methods for a small additional cost.

Can you track the marketing mailings to ensure everyone receives them?

Because we have a special bulk mailing permit with the USPS, and we follow special instructions on how we submit your jobs, we do have tracking options where we can track the mail pieces through the USPS system (ex. we can track dates showing when it left one post office and went to another post office, and/or dates when it made it onto the final delivery truck, and/or expected final drop-off dates). However, when on the final leg of the race, the USPS only provides an expected time of final arrival. They don’t have a guaranteed arrival time. After all, no one is physically standing at the mailbox signing off that it was received.

Is it easy to create an address list to use for bulk mailings?

Yes and No. We think it’s easy, because we are experts at it and we know all the detailed steps that you must take. But there can be a lot of work involved. First of all, you want the list to be as effective as possible. We have special tools and sources that allow us to target precise populations that will give you the best return on your investment (ex. filter by neighborhood, filter by new homeowners, filter by certain demographics, clean out bad addresses, look for homeowners versus renters...and many more).

Once we have a list, we have special tools that allow us to clean and standardize those addresses to ensure we are not delivering any bad addresses which can increase your costs. The USPS will not accept bad addresses, and because we deliver clean jobs, we get a cheaper mail rate than you would be normally be eligible for.

I already have a digital design, can you print and/or mail for me?

Yes we can. We work with many graphic designers and regular customers to complete those tasks. We work together like chocolate and peanut butter!

I already have printed materials, can you do the mailing for me?

Definitely. And you’ll be able to benefit from the discounted mail rates we get through our bulk mailing permit.

Is mailing required, or can I just get printed materials?

Mailing is certainly not required, it is just mentioned as an option for marketing mailings. For all of our customers that are not doing marketing mailings, there are several other ways to retrieve your order - you can pick up at our store during business hours, we can mail it to you, or we can deliver it to your business location.

How does the payment process work?

Once we’ve arrived on the final product, quantity and any delivery / mailing needs, we’ll quote you a final price, plus tax. We accept credit card, check and cash. In most cases, we do ask for payment prior to starting the printing process, so a credit card is the fastest route to getting started.

What services do you provide for the real estate market?

Over the years, we’ve worked with thousands of real estate agents, lenders and title companies. We’ve become the trusted source for “Just Listed” campaigns, “Just Sold” campaigns, property brochures & flyers and other marketing materials. We coordinate multiple discount programs that real estate agents can benefit from. Contact us for more information.